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Privacy Policy

The Videk privacy policies have been designed to protect your information.

1. General privacy policy.

Personal information
A registration feature has been implemented that will give you the option to create a profile, and then enter a login name and a password. This will give you access to the contact information relating to your account stored on our database.

Any details you provide will be stored for use on future visits. The details you give us may be combined with information about your use of the Videk website and information from other Videk records in order to:

1. Help you to get more out of your visits to the Videk web site.
2. Save you having to re-enter static information
3. Provide you with additional on-line services
4. Keep you updated with Videk publications & promotions

Once you have submitted information to Videk we will treat you as having consented to our using your personal data in the manner described in this Policy. Videk will not sell your details for use by any third party organisation.

Email addresses
Videk fully respects the privacy of customer e-mail addresses, which are stored in a secure location on the Videk database. We do not use this information excessively and do not participate in junk mail activities. Your details will not be sold for use by any third party.

We will however use e-mail to send you messages about your account, sales orders and customer service issues. We may also from time to time use e-mail to keep you up to date with news about special promotions and marketing activities, as well as anything you show an interest in, either online, or through other contact with Videk. You will find an option to remove this service by ticking the appropriate box when you submit your information.

Disclosure of information
Videk complies with and is registered under the Data Protection act in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

The details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information collected from you while you are using this web site, will NOT be sold to ANY third party. Your details may sometimes be shared with Videk partners, but only when it is necessary to provide you with products and services you have requested.

Videk take web security very seriously. Videk uses SSL 'Secure Socket Layer' encryption, which means any sensitive data you submit to Videk, will be encrypted prior to transmission. You should be aware, however, that older browsers couldn’t use SSL. To be sure, you will need Netscape version 4.05 or Microsoft Internet Explorer browsers, version 4 or above.

Videk Website & Internet Cookies
Visiting Videk’s websites with your browser settings adjusted to accept cookies tells us that you want to use Videk’s products and services and that you consent to our use of non intrusive cookies.

We use cookies for customer service purposes, including:

1. Identifying you as a returning customer when you sign in
2. Keeping track of items saved in your basket
3. Providing third party analytical data such as Google Analytics
4. Improving security

If you wish to restrict or block the cookies which are set by the Videk website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Please be aware that restricting cookies may impact on the functionality of the Videk website.

Third party sites
Any third party Internet sites that you link to through communication with Videk are not covered by our Privacy or legal policy, we therefore advise you to treat any information that you submit to these sites under their own respective privacy policies. Videk can accept no responsibility or liability for these sites.

Contacting Videk
Should you wish to remove your details or cease to receive promotional correspondence please contact our sales department on 020 8200 1122 or email: sales@videk.co.uk

2. Privacy Notice – Online Purchase.

Personal information
This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are Videk Ltd. Our address is Kingsbury Trading Estate, Kingsbury Road, London NW9 8RW.

You can contact us by post at the above address, by email at customerservice@videk.co.uk or by telephone on +44 (0)20 8200 1122.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and password choice. In addition, if paying by credit card we direct you to an approved PCI DSS Level 1 compliant 3rd party payment gateway where your details are processed and stored securely.

Why do we collect this information?
Your personal data will be used to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.We require this information in order to process your payment, deliver your goods and fulfil our contract with you.

What do we do with your information?
Your information is stored in our order processing system which is based with the European Union.

We may use a third-party courier company`s to deliver your goods and we share with them your name, address, and telephone number in order to complete the delivery.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?
We keep your data for the minimum legal statutory requirement and never longer than is necessary.

Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the Videk contact information provided below.

Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at http://www.ico.org.uk/concerns/ or write to them at:

Information Commissioner's Office. Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Kingsbury Trading Estate, Kingsbury Rd,
London NW9 8RW England.
Telephone 020 8200 1122
Fax 020 8200 6494
Email: customerservice@videk.co.uk
Web: www.videk.co.uk

Registered in England No 1406928. Vat No GB. 228 8395 27
Registered Office: Leavesden Park, 5 Hercules Way, Watford, Hertfordshire, WD25 7GS.